At SalesSportMode, we’re committed to delivering premium sportswear, activewear, and fan gear from top brands like Puma, Adidas, and Outerstuff to customers worldwide. Our streamlined shipping and returns process ensures you can shop with confidence.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods:

1. Standard Shipping (DHL or FedEx)

  • Delivery time: 10-15 business days after shipping
  • Flat rate: $12.95 CAD
  • Includes tracking and insurance

2. Free Shipping (via EMS)

  • Available on orders $50 CAD and above
  • Delivery time: 15-25 business days after shipping
  • Basic tracking included

International Shipping

We ship globally (excluding some remote areas in Asia). International customers are responsible for any customs duties or taxes upon delivery.

Returns & Exchanges

We stand behind our products and offer a 15-day return window from the date of delivery for most items.

Eligibility Requirements

To qualify for a return or exchange:

  • Items must be unused, unworn, and in original condition with all tags attached
  • Original packaging must be included
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, the following cannot be returned:

  • Cleated footwear (hygiene reasons)
  • Personalized or custom team merchandise from our American College Teams or FAN ZONE collections
  • Items marked as “Final Sale”

Return Process

Step 1: Initiate Your Return
Email our customer service team at [email protected] within 15 days of receiving your order with:

  • Subject line: “Return Request – [Your Order Number]”
  • Order number
  • Item(s) you wish to return
  • Whether you want a refund or exchange
  • Reason for return

Step 2: Receive Return Authorization
Our Montreal-based team will respond within 1-2 business days with return instructions and our address:

SalesSportMode Returns
3772 Papineau Avenue
Montreal, QC H2K 4J5
Canada

Step 3: Ship Your Return
Package your return securely and include:

  • The original packing slip or invoice
  • A note with your order number and return reason

Note: We recommend using a trackable shipping service as you are responsible for return shipping costs unless the return is due to our error.

Step 4: Receive Your Refund or Exchange
Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method
  • Exchanges: Shipped within 1-2 business days after processing

Refund Processing Times

Refund times vary by payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days after processing (varies by bank)
  • PayPal: 3-5 business days after processing

You’ll receive an email confirmation when your refund has been processed.

Exchange Policy

For size or color exchanges of apparel, activewear, or footwear:

  • We’ll ship your replacement once we receive your return
  • Price differences will be adjusted (you’ll pay more or receive a refund)
  • Exchanges are subject to availability (refund issued if item is out of stock)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the issue
  • We’ll arrange a free return and expedite your replacement

Need Help?

Our friendly customer service team is happy to assist with any shipping or returns questions.

Contact us at:
Email: [email protected]
We aim to respond to all inquiries within 1 business day.

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